Home » Industries

Industries

No matter what the market or industry, our main goal is to deliver world-class value to your business. We maximize our technological solutions, integrating them into verticals that we have developed for specific market industries, and all thanks to the various projects that we have carried out with different types of clients and the flexibility of adaptation and customization that our technological solutions have.

 

FINANCE

Financial Service Creatio is a CRM designed specifically for the processes of banks and financial institutions, enabling end-to-end customer journey management and enhancing the overall customer experience.

  • Management of banking contact centers and front-office.
  • Administration of sales processes, financial products, and services for corporate clients.
  • Complete automation of loan processes.
  • Marketing campaigns
  • Lead management.
  • Customer management
  • Issuance of products.

AUTOMOTIVE

We offer you a CRM fully focused on sales and service management for automotive companies and dealerships.

 

  • Customized customer profile.
  • Marketing campaigns
  • Lead management.
  • 360° view of dealerships.
  • 360º view of the customer.
  • 360° view of the vehicle.
  • Tracking of payment plans.
  • Quotation and order management.
  • Commercial workflow.
  • Management tools for each sales executive (quota-target and progression).
  • Customer service management.

TOURISM AND HOSPITALITY

Infor CRM offers customized tools for the management of casinos, racetracks, and hotels. It incorporates best practices in CRM to manage high customer traffic, brief contacts, or self-service.

 

  • Customized customer profile.
  • Survey management.
  • Question and answer management.
  • Claims management (SQR).
  • Courtesy management.
  • Loyalty module, points redemption, and exchanges.
  • Event management (weddings, parties, etc.).
  • Tenant management (registered invoices, benefits, discounts).
  • Promotional actions (promotions and benefits).
  • Integration with Core systems for game and play registration.
  • Industry-specific reports and dashboards.
  • API for integration with self-service kiosks and POS terminals.

LOGISTICS

Get a 360º view of your customers. Access operational information, current and historical shipping guides, credit status, and more, integrated with the rest of your organization. Improve commercial management as well as the efficient handling and resolution of customer requests.

 

  • Key Features:

    • Customer management
    • Contact management.
    • Customer operational profile (insurance, preferences, transportation, services, etc.).
    • Integration with billing system.
    • Quotations (standard rate sheets, customized quotes, and approval processes).
    • Mass rate update.
    • Business opportunities.
    • Commercial proposals.
    • Marketing campaigns
    • Claims handling management (case categorization according to the business, referral and resolution workflows, and self-enriching knowledge base).

MALLS

CRM focused on management in large retail spaces, covering marketing, customer service, sales, and loyalty areas.

 

Key Features:

  • Customized customer profile.
  • Survey management.
  • Question and answer management.
  • Claims management (SQR).
  • Courtesy management.
  • Loyalty module, points redemption, and exchanges.
  • Direct purchases.
  • Vouchers and gift cards.
  • Event management (weddings, parties, etc.).
  • Tenant management (registered invoices, benefits, discounts).
  • Promotional actions (promotions and benefits).
  • Integration with legacy systems and ERPs.
  • Industry-specific reports and dashboards.
  • API for integration with self-service kiosks and POS terminals.

GRAPHIC MEDIA

A solution for comprehensive commercial, marketing, and customer service management for graphic media organizations.

Friendly, easy to use, and full of industry-specific features.

Key Features:

  • Management of clients, subscribers, and readers.
  • Commercialization and management of subscriptions, advertising, and benefits club businesses.
  • Integrable with transactional systems.

PREVENTIVE AND CORRECTIVE MAINTENANCE

Enable your business to take advantage of Infor CRM benefits by incorporating proactive and reactive maintenance management. Apply best practices to manage customer service, support activities, and basic asset management.

Key Features:

  • Customized ticket management for operations and maintenance areas.
  • Generation and bulk scheduling of preventive tickets.
  • Checklist generator for reviewing physical areas or other complex tasks.
  • Mobile version for ticket execution and checklist completion.
  • Auto-assignment of tickets and urgency management.
  • Dealership management and portal for dealerships and external customers.
  • Management of business opportunities and contracts for premises, advertising spaces, and services.
  • Integration with legacy systems and ERPs.
  • Industry-specific reports and dashboards.

    Let's talk today!

    Complete the form and we will get back to you quickly.

    Increase your Online Store's Revenue by 300%
    × Let's Chat!