Composable Surveys for Creatio is a powerful solution that allows your company to create online surveys, send them to your contacts, receive feedback from them, update contact information and activate specific processes based on the responses received.
The solution increases the benefits of Creatio, allowing you to create and launch a new survey in minutes, helping to obtain feedback from your customers, keep your database updated, reduce churn rate by automating retention actions and more.
This is a holistic solution to provide services to all areas of the organization. Your team can associate a survey with Leads or Contacts, link it to Marketing Campaigns or use it as part of your customer satisfaction strategy, in the Cases section of Creatio.
Key Features:
Process automation: Signs a Creatio workflow linked to specific responses or the final result of the survey, so that the system can perform automated actions once the responses are received, based on the different criteria you have defined.
Friendly: Composable Surveys maintains the look, simplicity and agility of Creatio, keeping the user in the same solution, without the need to open a separate product.
Marketing, Customer Service, Sales: Use surveys simultaneously across Campaigns, Leads, Contacts, Accounts, and Cases. Set each survey to the desired entity. While your Marketing Manager plans to send out a mass survey about a new product, your Customer Service workflow triggers a survey once a case is closed, your Sales Manager evaluates the sales process, and your HR Manager validates the employee satisfaction.
Optimize settings: Plan the objectives and content of your survey. Define question types, answer options, put your logo and activate your survey! You can also organize your questions by categories and define different pages to make it easier for your contacts to complete them.
You can also add a value per question and a weight to each possible answer, so that each survey answered can be measured according to the parameters defined by your team.
Composable Surveys includes a Creatio package that installs into your Creatio environment, where users with administrator permission on the module can easily configure the section, design surveys, associate and send them, generate processes based on the results, and view statistics.
Notes:
Includes localizations in English, Spanish and French.
No additional connectors are required to integrate data into Creatio. Surveys are immediately stored in your database once the contact submits them.
• Price: $1000/year.
